7 LINE Official Accounts Operated by Government Agencies That Enhance the Digital Lives of Thai People.

This article highlights seven LINE Official Accounts operated by government agencies that enhance the digital lives of Thai people.

Public Health

1. Mor Prom (ID: @mophconnect)

Operated by The Ministry of Public Health as a hub of health services. Through this account, Thai people can access accurate and comprehensive health information, including the status of their healthcare rights, digital health certificates, vaccination status, test results, and digital health passes for travel during the COVID-19 pandemic. Recently, the account added new features for doctor appointment bookings, appointment alerts, and access to health information on behalf of family members. Currently, Mor Prom Official Account has over 15 million followers.

Transportation

2. M-Flow (ID: @mflowthai)

Operated by the Department of Highways, Ministry of Transport, M-Flow enables automatic toll collection for motorists. By providing personal information and their license plate, users can link toll payments with their chosen credit card, and they will receive a notification message via the Official Account for every use of M-Flow. Currently, there are 1.4 million users on the account.

Disaster and Meteorology

3. LINE ALERT (ID: @linealert)

LINE Thailand, in collaboration with the Department of Disaster Prevention and Mitigation and the Thai Meteorological Department, operates LINE ALERT. This account alerts users to disasters across the country and provides useful information such as disaster updates, at-risk areas, emergency call centers, nearby hospitals, and self-protection tips in risky situations. Recently, the account added the PM2.5 alert in Bangkok in cooperation with the Department of Environment under the Bangkok Metropolitan Administration. Currently, LINE ALERT has 100,000 followers.

Utilities Official Accounts 

4. MEA Connect (ID: @meathailand)

Operated by the Metropolitan Electricity Authority. It provides Thai people with access to electricity-related services such as reporting outages, checking electricity bills, checking past electricity usage, paying electricity bills, and requesting electricity services. It also links to MEA's call center for further convenience. The account currently has 2.1 million users.

5. Karnprapa Suan Bhummipak (การประปาส่วนภูมิภาค) - (ID: @pwathailand)

Operated by the Provincial Waterworks Authority. It enables users to check their water bills, pay water bills, request barcodes for online payment, and report water leakage and other problems. It's also a channel to inform users of news, useful information, and areas where waterworks services are suspended. Currently, there are 2.2 million followers on the account.

Postal Service

6. Thailand Post (ID: @thailandpost)

Thailand Post's official account caters to online shoppers, allowing them to track their parcels with ease and speed via LINE notifications. Users will be informed of changes in the delivery status and can find Thailand Post's nearest branch to their current location, create parcel labels, and create a pick-up appointment at a designated spot, all via the account. Currently, it has 5.1 million users.

Information

7. Soon Tortan Khao Plom (ศูนย์ต่อต้านข่าวปลอม) - (ID: @antifakenewscenter)

The Official Account gathers all fake news for the public to verify the authenticity of news and information that go viral. Users can search by keywords such as Covid-19, face masks, Thailand reopening, ATK, restaurants and more. The also identifies which news is authentic or distorted and informs users of important news weekly. With 2.7 million users, the account allows users to report fake news and follow up on investigations.

By adding these accounts as friends on LINE, users can trust that they will experience greater ease and convenience in their daily routines.