KTC Upgrades the Loan Approval Process: Using Robots to Collaborate with People for Increased Work Efficiency

Press Releases »

KTC launched the "KTC FACTORANT" project to enhance the efficiency of the loan approval process by introducing robots to collaborate with people. This initiative reduces redundant work steps, increases efficiency in recruiting and evaluating loans, and adjusts the work area to a designated zone to ensure the safety of customer information in alignment with the Information Security Management Standard ISO/IEC 27001:2013 and the Personal Information Management Standard ISO/IEC 27701:2019. As a result, the capacity for card approval has expanded to over 600,000 cases per month.

KTC Upgrades the Loan Approval Process: Using Robots to Collaborate with People for Increased Work Efficiency

Ms. Chanidapa Suriya, Head of Customer Service and Business Support Business Unit, "KTC" or Krungthai Card Public Company Limited, stated, "Expanding the member base towards the set goals involves a critical application and approval process that engages multiple departments, requiring continuous effort. KTC is committed to upgrading this process, enhancing workability, speed, and accuracy to boost efficiency in approval considerations. To achieve this, the company has initiated the 'KTC FACTORANT' project, aiming to renovate the 17th-floor office space at the Thai Summit Building on New Petchaburi road. This designated special zone will house various agencies involved in the card approval process, facilitating collaboration. The work units will be organized according to the Process Flow and incorporate robot technology to automate certain steps, such as document movement to establish a seamless workflow, reduce waiting and transportation time to enhance efficiency, and operation designed as a production belt (Belt Conveyor Design), ensuring continuous flow, as well as a visualized information dashboard for maximum efficiency."

"The 'KTC FACTORANT' project aims to upgrade the application and credit consideration processes, to reduce unnecessary work time in each application process by at least 85%. The goal is to consistently improve the efficiency of transferring work between departments. It is anticipated that the project will enable KTC to support an increase in new card approvals by no less than 600,000 per month."


ข่าวo:editor+o:finวันนี้

Pi Securities Hosts "Navigating Your Portfolio in the AI Era" Seminar, Offering Investment Insights for 2H 2026 in the AI Era

Pi Private Wealth, a part of Pi Securities Public Company Limited ("Pi Securities"), hosted the seminar, "Navigating Your Portfolio in the AI Era: 2H 2026" under the theme "How to Build an Investment Portfolio in the AI Era." The event provided insights into the economic outlook and key investment strategy for the second half of 2026, with a particular focus on the opportunities and challenges arising from artificial intelligence, the digital economy, and related industries. The seminar also

ออริจิ้น พร็อพเพอร์ตี้ ประกาศความสำเร็จขา... ออริจิ้น ปิดขายหุ้นกู้ล็อตใหม่เต็มจำนวนทั้ง 2 ชุด มูลค่า 800 ล้านบาท — ออริจิ้น พร็อพเพอร์ตี้ ประกาศความสำเร็จขายหุ้นกู้ครั้งที่ 3/2569 ทั้ง 2 ชุด มูลค่าร...

GCAP GOLD จับตา "เควิน วอร์ช" ขึ้นเวที Ja... GCAP GOLD จับตา Warsh ขึ้นเวที Jackson Hole ชี้ท่าที Fed ตัวแปรสำคัญกำหนดทิศทางทองรอบใหม่ — GCAP GOLD จับตา "เควิน วอร์ช" ขึ้นเวที Jackson Hole ศุกร์ที่ 2...

ลูกค้าแอป SCB PLANET PLUS รับส่วนลดกิจกรร... SCB PLANET PLUS ผนึก KTO และ KKday ส่งแคมเปญ "เที่ยวคุ้ม ทั่วโลก" — ลูกค้าแอป SCB PLANET PLUS รับส่วนลดกิจกรรมเที่ยวทั่วโลก พร้อมส่วนลดที่พักประเทศเกาหลีใ...