Metro Systems signed contract with Freshworks Inc.

Mr. Chaiwat Likhitchanyakul, Vice President of Solutions Integration Group, Metro Systems Corporation Public Company Limited said "The quality of service is the key to Metro Systems Public Company being able to build trust with customers in Thailand over a period of over 38 years. However, having a strong business partner will increase business performance. With Freshworks solution called Freshservice, with the latest Generative AI technology, making the organization to be the market leader. We are confident this partnership will be able to raise the business success, drive great business strategy and grow sustainably forever in Thailand"

Mr. Simon Ma, Managing Director Asia, Freshwoks Inc. said "We have seen a significant increase in demand for modern IT service management and customer service software in Thailand. We are looking for ways to improve efficiency that work in a hybrid work environment with Freshworks Gen-AI powered solutions and offering attractive options for reducing operational costs while increasing productivity.

Our continued focus and investment in Thailand. We are pleased to partner with Metro Systems Corporation Public Company Limited that has a strong track record, team, and technology capabilities that help companies achieve their key technology goals. We believe that the collaboration between Freshworks Inc. and Metro Systems Corporation Public Company Limited will help companies in Thailand maximize the benefits of implementing Freshworks solutions and make them cost-effective."

AI-powered IT service management solutions for your business at every stage of growth.

Freshservice by Freshworks is a cloud-based, intelligent service management solution that scales for businesses of all sizes. It delivers end-to-end service delivery to employees, streamlining business operations, accelerating time to value, and increasing employee satisfaction. Freshservice also offers a fully featured, ready-to-use, and easy-to-use service desk that can be quickly deployed for immediate results, empowering employees to work anytime, anywhere, on the channel of their choice. Powered by a native AI engine called Freddy-AI, Freshservice empowers agents, humanizes employee experiences, and supports more efficient service management. Designed specifically for collaboration between IT and business teams, it delivers consistent service delivery, with no-code automation and enterprise-scale integrations that drive higher ROI and business results.

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