From Vision to Reality: Phyathai-Paolo Hospital Group Receives Two Prestigious Awards at Future Trends Awards 2025, Reinforcing Its Commitment to Shaping the Future of Healthcare for Thailand

A Healthcare Organization Driven by Innovation and Human Connection

"The greatest innovation is the human spirit that never stops evolving." says Att Thongtang. This philosophy drives Phyathai-Paolo Hospital Group to go beyond providing medical services—it aspires to be a transformative force in the healthcare industry. By seamlessly integrating cutting-edge technology with compassionate, human-centered care under the concept of "Superior Human Touch," the hospital group leverages a comprehensive digital ecosystem to enhance the patient experience, ensuring a new standard of excellence in healthcare delivery.

What sets Phyathai-Paolo apart is not just its advanced technology, but its holistic service design that places human well-being at the core. Through impactful innovation platforms and programs, the hospital group has made significant contributions both within the organization and across the broader healthcare ecosystem. These initiatives include:

• PIL Innovation Hub - A center for healthcare innovation, generating 57 intellectual property assets, with 26 commercialized to enhance healthcare solutions.
• CILA Learning Platform - A medical education platform empowering over 12,000 healthcare professionals through 589 specialized courses.
• Health Up Application - A digital healthcare app connecting hospitals and patients, now serving over 546,865 users with an impressive 81.25% engagement rate.
• Digital Healthcare Archive - The largest health knowledge database in Thailand, featuring over 3,900 accessible resources for public use.

These ongoing innovations highlight the organization's commitment to not just technological advancement but also a human-centered philosophy—creating a culture of continuous learning and improvement for the benefit of all patients.

Proactive Healthcare and Societal Impact

Beyond setting benchmarks for private healthcare institutions, Phyathai-Paolo Hospital Group has extended its impact to society through various initiatives, including:

• Healthy Together Program - A corporate health initiative generating THB 491 million in revenue in 2023. This program enhances employee well-being across various organizations through nine comprehensive health modules that prioritize preventive care and promote a balanced lifestyle.
• The Selection Platform - A visionary health ecosystem connecting medical professionals, fostering collaboration, and driving sustainable healthcare solutions.
• Telecare Services - A digital healthcare solution that improves accessibility to medical consultations and treatments, ensuring convenience for patients.

'Leader of Leader': Pioneering Change in Healthcare

Phyathai-Paolo Hospital Group's success extends beyond receiving the prestigious Leader of Leader award—it stands as a testament to its leadership in fostering an innovation-driven organizational culture. Every team member is empowered to become an "Innovator in Healthcare," contributing to over 466 innovation projects that span all aspects of hospital management. From optimizing operational workflows to developing new business models, these initiatives reflect the group's commitment to adapting to the evolving needs of patients and the ever-changing healthcare landscape.

'The Most Future Brand': Defining the Future of Healthcare

Phyathai-Paolo's recognition as 'The Most Future Brand' reflects its ability to effectively communicate its vision and create engaging experiences for patients. Through modern strategies, including telemedicine, the Healthy Together Program, and integrated healthcare platforms, the organization has made healthcare more accessible and seamless for everyone.

A Proven Track Record of Excellence

Phyathai-Paolo Hospital Group's success is measured not only in business growth but also in the trust and satisfaction of its patients. While its compound annual growth rate (CAGR) of 21% is impressive, even more noteworthy is the increase in customer satisfaction, which has risen from 75% to 90%. International accolades such as Best Employers Thailand Hall of Fame, HR Asia Best Companies to Work for in Asia, and Thailand's Best Managed Companies 2023 (by Deloitte) further validate the organization's excellence in healthcare services and workplace culture.

Phyathai-Paolo: A Blueprint for the Future-Ready Organization

Winning the 'Leader of Leader' and 'The Most Future Brand' awards is more than just a recognition of Phyathai-Paolo Hospital Group's current success—it signifies its role as a model for forward-thinking organizations. These accolades reflect key principles that modern businesses should embrace:

• Continuous Development of People - Investing in lifelong learning and professional growth to drive innovation.
• Innovations that Benefit Business and Society - Creating solutions that generate positive impact beyond financial returns.
• Balancing Technology with Human Touch - Recognizing that healthcare is about life, not just numbers; technology should enhance, not replace, the human touch.
• Visionary Leadership - Embracing change from within to build sustainable success.

This achievement marks just the beginning of a continuous journey toward more sustainable and inclusive healthcare. It serves as an inspiration for organizations across the industry to drive meaningful change—focusing on compassionate care and truly enhancing the patient experience.

Phyathai-Paolo Hospital Group remains committed to leading this transformation, striving every day to improve healthcare outcomes while building a strong, future-ready brand that meets the evolving needs of society in the digital era.

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