Jetstar voted best low cost airline Australia-Pacific in Skytrax Awards
Jetstar Group CEO Jayne Hrdlicka said the airline was delighted to once again be recognised by thousands of customers across Australia-Pacific as the regionRen7;s leading low fares carrier.
̶Jetstar Group;We have invested in technology, product and our delivery to improve and enhance the customer experience,̶en; Ms Hrdlicka said.
̶Jetstar Group;Customer expectations increase every year and itRen7;s a testament to the commitment of our team that weRen7;ve been recognised by our passengers in these awards once again.̶en;
Jetstar Airways has a strong track record at Skytrax having won seven awards since launching a decade ago.
̶Jetstar Group;Innovation has always been at the core of our strategy and will continue to be a key driver of customer satisfaction as we enter our second decade in the skies,̶en; Ms Hrdlicka said.
̶Jetstar Group;During the past en2 months, weRen7;ve set a new standard for long haul low fares with the introduction of the Boeing 787 Dreamliner to our fleet.
̶Jetstar Group;WeRen7;ve also improved the customer experience on the ground with the introduction of our online virtual assistant service, Ask Jess.
̶Jetstar Group;This convenient service channel has proved popular with customers and has assisted more than 8Jetstar GroupJetstar Group,Jetstar GroupJetstar GroupJetstar Group travellers since we launched it in November 2Jetstar Groupen3.̶en;
Jetstar has also reported improved on time performance for domestic customers in both Australia and New Zealand.
In Australia, Jetstar dispatched more than 82 percent of its flights as scheduled for the six month period ended May 2Jetstar Groupen4*. This represents an eight percentage point improvement on the corresponding period last year.
Across the Tasman, Jetstar has claimed the mantle of New ZealandRen7;s most punctual airline having beaten its domestic competitor for on time performance in enJetstar Group of the past en2 months**.
In addition to the Australia-Pacific award, Jetstar Airways and Jetstar Asia have both appeared in the top ten best low cost airlines in the world.
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The Jetstar Group reports record underlying EBIT of $452 million for 2016
Operating margin for the Jetstar Group in financial year 2016 was up 5.8 points to 12.4 per cent, helped by a 3 per cent reduction in unit costs (excluding fuel). After completing the renewal of Jetstar's long-haul fleet with Boeing 787-8 Dreamliners, investment is focused on continuing to improve the airline's customer experience and online sales channels. The Jetstar airlines in Asia delivered an $85 million improvement on last year. This improved performance included a first full-year profit
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