Connected Travel Agents will be able to provide “One-Stop-Shop” Solution to Travelers
RHB Insurance Berhad and Galileo International, Inc., the leading global distribution system (GDS) and subsidiary of Travelport, today announced an exclusive agreement by which Galileo will provide the technology platform for Galileo-connected travel agents across Malaysia to access RHB’s insurance products.
Under the terms of the agreement, Galileo-connected agents will have access to a travel insurance product called TravelProtector, which will allow them to offer insurance coverage to their customers with the policy number included in the travelers’ itinerary.
The opportunity to access RHB Insurance through Galileo Desktops enables travel agents to earn additional revenue and save time in selling travel insurance products through a much simpler booking and sales process. Also, travel agents can now offer insurance with air travel, accommodation and other travel services creating a “total travel solution” for their customers.
Mr. Koh Heng Kong, CEO of RHB Insurance Berhad said, “Using the Galileo technology platform helps us to broaden our distribution network and provide us with more opportunities to reach out to travelers.” He added: “RHB Insurance is an innovative organisation, which believes that distribution efficiency will ensure that sellers, typically travel agencies, will be able to provide value-added service to their clients, and so ensure a more exceptional travel experience for the buyers.”
According to George Harb, Marketing Director, Travelport Asia, “We are delighted to partner with RHB Insurance Berhad. It’s a well-established organisation, and is also a part of the RHB Banking Group, which is one of the anchor financial institutions in Malaysia. Galileo, as part of the larger Travelport entity, aspires to create exceptional travel experiences for our travel agents and travelers. This clearly demonstrates our belief in assisting travel agents to offer a
hassle-free travel experience for travelers. As a result of our exclusive deal with RHB Insurance, we’ve made it possible for Galileo-connected travel agencies to access and sell an excellent travel insurance product to travelers, making the travel purchase complete.”
Lawrence Liew, Galileo Malaysia General Manager, said “RHB’s nationwide branch network ensures that unrivaled after-sales service is provided to Galileo-connected agents.”
According to Mr Koh, the new platform provided by Galileo guides travel agents to a booking page that does not require the user to memorize cryptic commands when offering the TravelProtector to their clients. “Everything is done online, so it’s a simple point-and-click process,” he says.
TravelProtector is easily integrated into the travel agents sales process. Most travelers today are aware of the need for travel insurance and when the traveler has confirmed his booking and his desire for insurance coverage, the travel agent simply logs into TravelProtector to obtain the right quotations. “There is no need to refer to manuals. Making the quotations available online also makes it more efficient and accurate,” Mr Koh points out.
“Using TravelProtector and working with the RHBI team the travel agent can add a new product to their line without them having to put in any extra effort. We eliminate the inconvenience associated with the manual quotation and procurement process, saving time for the travel agent,” Mr Koh adds.
About RHB Insurance
With experience that spans more than four decades, RHB Insurance Bhd has gained a reputation for its fast turnaround times for inquiries and its impressive claims record. It is a niche player in the Malaysian insurance market, offering a wide range of solutions tailored to meet the demands of a vast clientele.
RHB Insurance was incorporated on June 1, 1979 when Development & Commercial Bank acquired National Employers' Mutual General Insurance Association Limited's operations in Malaysia.
In line with the merger exercise that resulted in the formation of RHB Bank in 1997, the insurer was renamed RHB Insurance Berhad. Its main shareholders are RHB Capital Berhad, which holds a 79.5% stake, Nissay Dowa, which has 15.2% and Kumpulan Syed Kechik, which holds the remaining 5.3%. Koh Heng Kong now heads RHB Insurance as Chief Executive Officer. Visit ( www.rhbinsurance.com.my )
About Galileo International
Galileo International is a global technology leader. Its core business is providing electronic global distribution services for the travel industry through its computerized reservation systems, leading-edge products and innovative, Internet-based solutions. Galileo is a value-added distributor of travel inventory dedicated to supporting its travel supplier, agency and corporate customers and, through them, expanding traveler choice. A subsidiary of Travelport, Inc., Galileo is headquartered in Parsippany, NJ, and has offices worldwide. Visit www.galileo.com .
About Travelport
Travelport, Inc., one of the largest and most geographically diverse travel companies, is dedicated to creating the exceptional travel experiences the world demands. Across more than 130 countries and through a network of 8,000 local professionals and customers, Travelport delivers greater choice, tremendous travel content and cost savings to travellers, travel professionals and travel suppliers every day. Travelport offers a wide range of business and consumer services, from distribution technology and travel packaging to retail sales and solutions. Travelport operates over 20 leading brands, including Orbitz, an online travel agency; Galileo, a global distribution system (GDS); and GTA, a wholesaler of global travel
content. Visit www.travelport.com
Issued on behalf of RHB Insurance Berhad by Group Corporate Communications, RHB Capital Berhad. For more information, please call Yeoh Guan Jin at (03) 9280-2536 or (012) 3835027 or Akmal Baqi at (03) 9280-2776 or (012) 6658704.
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